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Privacy Policy

Last updated 23/02/2015

There are many different ways that you can use the services of annuity helpline but our primary role is to give you information on the best annuities UK and annuity alternatives in a way you can understand to be able to make an informed decision. As you use annuity helpline services, annuity helpline want you to be clear how annuity helpline uses any information you provide annuity helpline with and the ways in which you can protect your privacy.



Annuity helpline Privacy Policy explains:


What information annuity helpline ask you to furnish to annuity helpline and why annuity helpline ask for that information. How annuity helpline uses that information. The choices annuity helpline offer, including how to access and update information.


Annuity helpline has tried to keep it as simple as possible, but if you’re not familiar with technical financial terms, then please read about these key terms first on our key terms page. Your privacy matters to annuity helpline so whether you are new to our site or a long time user, please do take the time to get to know annuity helpline practices – and if you have any questions, please ask.



Information that annuity helpline request:


Annuity helpline  request information to provide better services to all of our users – from determining what your circumstances are, to more complex things like whether you have 'protected tax free cash', 'guaranteed annuity rates', transfer penalties or even a Guaranteed Minimum Pension (GMP) to help the people who matter the most to us, you.



Annuity helpline collect information in two ways:


Information that you give us. For example, you may give us information over e-mail or over the phone


Information annuity helpline receive from your existing pension provider should you furnish us with a letter of authority to do so. Annuity helpline collect information also from other sites that annuity helpline may recommend or have share links with



Local storage


Annuity helpline may collect and store information (including personal information) locally on your device using mechanisms such as browser annuity helpline b storage (including HTML 5) and application data caches.


Cookies and anonymous identifiers


Annuity helpline and our partners use various technologies to collect and store information when you visit our annuity helpline b site, and this may include sending one or more cookies or anonymous identifiers to your device. Annuity helpline also use cookies and anonymous identifiers when you interact with services that annuity helpline offer to our partners, such as advertising services or features that may appear on other sites.



How annuity helpline use information that annuity helpline collect:


Annuity helpline uses the information that annuity helpline collect from all of our services to provide, maintain, protect and improve them, to develop new ones and to protect annuity helpline and our users. Annuity helpline also use this information to offer you help and support when making what may be the most important decision of you and your family’s life.


When you contact annuity helpline we keep a record of your communication to help solve any issues that you might be facing. Annuity helpline may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.


Annuity helpline use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. One of the products annuity helpline use to do this is Google Analytics.


Annuity helpline may combine personal information from one service with information, including personal information, from other of our services – for example, to make it easier to share things with people you know. Annuity helpline will not pass any information to any non associated third party without your explicit written consent.


Annuity helpline will ask for your consent before using information for a purpose other than those set out in this Privacy Policy.


Annuity helpline may process your personal information on a server located outside the country where you live.


Transparency and choice


People have different privacy concerns. Our goal is to be clear about what information annuity helpline collect, so that you can make meaningful choices about how it is used. For example, you can:


Review and control certain types of information tied to us by asking by e-mail or on the phone


You may also set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.



Information that you share


Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines, including Google.



Accessing and updating your personal information


Whenever you use our services, annuity helpline aim to provide you with access to your personal information. If that information is wrong, annuity helpline strive to give you ways to update it quickly or to delete it – unless annuity helpline have to keep that information for legitimate business or legal purposes. When furnishing your personal information, annuity helpline may ask you to verify your identity before annuity helpline can act on your request.


Annuity helpline may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).


Where annuity helpline can provide information access and correction, annuity helpline will do so free of charge, except where it would require a disproportionate effort. Annuity helpline aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, annuity helpline may not immediately delete residual copies from our active servers and may not remove information from our backup systems.



Information that annuity helpline share


Annuity helpline does not share personal information with companies, organisations and individuals outside of our direct partners unless one of the following circumstances applies:


With your consent


Annuity helpline will share personal information with companies, organisations or individuals outside ourselves when annuity helpline have your consent to do so. Annuity helpline require opt­ion consent for the sharing of any sensitive personal information.


Annuity helpline provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.


If annuity helpline are involved in a merger, acquisition or asset sale, annuity helpline will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.



Information security


Annuity helpline work hard to protect ourselves and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that annuity helpline  hold. In particular:


Annuity helpline encrypt many of our services using SSL.

Annuity helpline offer you two ­step verification whenever possible



When this Privacy Policy applies


Our Privacy Policy applies to all of the services offered by us and any of our affiliates and services offered on other sites (such as our annuity rate comparison service), but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.


Our Privacy Policy does not cover the information practices of other companies and organisations that advertise our services and that may use cookies, pixel tags and other technologies to serve and offer relevant ads.



Compliance and cooperation with regulatory authorities


Annuity helpline regularly review our compliance with our Privacy Policy. Annuity helpline also adhere to several self­ regulatory frameworks. When annuity helpline receive formal written complaints, annuity helpline will contact the person who made the complaint to follow up. Annuity helpline work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that annuity helpline cannot resolve with our users directly.


For clarity annuity helpline are not a Financial Conduct Authority regulated firm and annuity helpline do not and cannot give any advice of any type to any person or institution. Annuity helpline are an information only organisation and no advice will ever be sought or given.





Our Privacy Policy may change from time to time. Annuity helpline will not reduce your rights under this Privacy Policy without your explicit consent. Annuity helpline will post any Privacy Policy changes on this page and, if the changes are significant, annuity helpline will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Annuity helpline will also keep prior versions of this Privacy Policy in an archive for your review.



Annuity helpline helps you to stay safe and secure online.


To confirm that Annuity Helpline is an information only website and can not and does not give any financial advice of any kind.




Disclaimer: This website is for information only. It is not the site of any regulated firm and is not authorised or regulated by the Financial Conduct Authority. The site and no-one connected to it can or will give any sort of financial advice and any attempt to do so would be a criminal offence and should be reported to the FCA.