Ask a question?

Submitting Form...

Error resend

Enquiry SENT


Annuity Helpline Terms of Service


Last modified: 30 March 2015


Welcome to Annuity Helpline!


Thanks for visiting our website (“website”). The Site was produced by Annuity Helpline (“Annuity Helpline”), located at PO Box 1326, Stamford. PE2 2PS.


By using our website, you are agreeing to these terms. Please read them carefully.


Our website is interactive, so sometimes additional information (including age requirements) may be requested. Additional terms will be available with the relevant website and those additional terms become part of your agreement with us if you use our website.


Using our website


You must follow any policies made available to you within the website.


Do not misuse our website, for example, do not interfere with our website or try to access it using a method other than the interface and the instructions that we provide. You may use our website only as permitted by law, including applicable export and control laws and regulations. We may suspend or stop providing our website to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.


Using our website does not give you ownership of any intellectual property rights in our website or the content that you access. You may not use content from our website unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our website. Do not remove, obscure or alter any legal notices displayed in or along with our website.


Our website display some content that is not Annuity Helpline’s. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please do not assume that we do.


In connection with your use of the website, we may send you service announcements, administrative messages and other information. You may opt out of some of those communications.


Some of our website are available on mobile devices. Do not use such website in a way that distracts you and prevents you from obeying traffic or safety laws.


You may need an Annuity Helpline Account in order to use some of our website. You may create your own Annuity Helpline Account, or your Annuity Helpline Account may be assigned to you by an administrator, such as your employer or educational institution. If you are using an Annuity Helpline Account assigned to you by an administrator, different or additional terms may apply, and your administrator may be able to access or disable your account.


To protect your Annuity Helpline Account, keep your password confidential. You are responsible for the activity that happens on or through your Annuity Helpline Account. Try not to reuse your Annuity Helpline Account password on third-party applications. If you learn of any unauthorised use of your password or Annuity Helpline Account, follow these instructions.


Privacy and Copyright Protection


Annuity Helplines Privacy Policies explain how we treat your personal data and protect your privacy when you use our website. By using our website, you agree that Annuity Helpline can use such data in accordance with our Privacy Policies.


We provide information to help copyright holders manage their intellectual property online. If you think that somebody is violating your copyright and want to notify us, you can find information about submitting notices and Annuity Helplines policy about responding to notices in our Help Centre.


Some of our website allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.


When you upload, submit, store, send or receive content to or through our website, you give Annuity Helpline (and those we work with) a worldwide licence to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes that we make so that your content works better with our website), communicate, publish, publicly perform, publicly display and distribute such content. The rights that you grant in this licence are for the limited purpose of operating, promoting and improving our website, and to develop new ones. This licence continues even if you stop using our website.


If you have an Annuity Helpline Account, we may display your Profile name, Profile photo and actions you take on Annuity Helpline or on third-party applications connected to your Annuity Helpline Account (such as +1’s, reviews you write and comments you post) in our website, including displaying in ads and other commercial contexts. We will respect the choices you make to limit sharing or visibility settings in your Annuity Helpline Account. For example, you can choose your settings so that your name and photo do not appear in an ad.


You can find more information about how Annuity Helpline uses and stores content in the Privacy Policy or additional terms for particular website. If you submit feedback or suggestions about our website, we may use your feedback or suggestions without obligation to you.


About the software in our website(s)


Open-source software is important to us. Some software used in our website may be offered under an open-source licence that we will make available to you. There may be provisions in the open-source licence that expressly override some of these terms.


When a Service requires or includes downloadable software, this software may be updated automatically on your device once a new version or feature is available. Some website may let you adjust your automatic update settings.


Annuity Helpline gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the software provided to you by Annuity Helpline as part of the website. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the website as provided by Annuity Helpline in the manner permitted by these terms. You may not copy, modify, distribute, sell or lease any part of our website or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.



Modifying and terminating our website


We are constantly changing and improving our website. We may add or remove functionalities or features and we may suspend or stop a Service altogether.


We believe that you own your data, and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to remove information from that Service. You can stop using our website at any time, although we would be sorry to see you go. Annuity Helpline may also stop providing website to you or add or create new limits to our website at any time.



Our Warranties and Disclaimers


Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties. We provide our website using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we do not promise about our website.


Other than as expressly set out in these terms or additional terms, neither Annuity Helpline nor its suppliers or distributors makes any specific promises about the website. For example, we do not make any commitments about the content within the website, the specific functions of the website or their reliability, availability or ability to meet your needs. We provide the website “as is”.



Liability for our website


When permitted by law, Annuity Helpline and Annuity Helplines suppliers and distributors will not be responsible for lost profits, revenues or data, financial losses or indirect, special, consequential, exemplary or punitive damages.


To the extent permitted by law, the total liability of Annuity Helpline and its suppliers and distributors for any claims under these terms, including for any implied warranties, is limited to the amount that you paid us to use the website (or, if we choose, to supplying you with the website again).


In all cases, Annuity Helpline and its suppliers and distributors will not be liable for any loss or damage that is not reasonably foreseeable.


We recognise that in some countries, you might have legal rights as a consumer. If you are using the website for a personal purpose, then nothing in these terms or any additional terms limits any consumers’ legal rights which may not be waived by contract.


Business users of our website


If you are using our website on behalf of a business, that business accepts these terms. It will hold harmless and indemnify Annuity Helpline and its affiliates, officers, agents and employees from any claim, action or proceedings arising from or related to the use of the website or violation of these terms, including any liability or expense arising from claims, losses, damages, judgements, litigation costs and legal fees.


About these terms


We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our website. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retrospectively and will become effective no earlier than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.


If there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency. These terms govern the relationship between Annuity Helpline and you. They do not create any third party beneficiary rights.


If you do not comply with these terms and we do not take action immediately, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).


The courts in some countries will not apply Californian law to some types of disputes. If you reside in one of those countries, then where Californian law is excluded from applying, your country’s laws will apply to such disputes related to these terms. Otherwise, you agree that the laws of California, USA, excluding California’s choice of law rules, will apply to any disputes arising out of or relating to these terms or the website. Similarly, if the courts in your country will not permit you to consent to the jurisdiction and venue of the courts in Santa Clara County, California, USA, then your local jurisdiction and venue will apply to such disputes related to these terms. Otherwise, all claims arising out of or relating to these terms or the website will be litigated exclusively in the federal or state courts of Santa Clara County, California, USA, and you and Annuity Helpline consent to personal jurisdiction in those courts.


For information about how to contact Annuity Helpline, please visit our contact us page.



Disclaimer: This website is for information only. It is not the site of any regulated firm and is not authorised or regulated by the Financial Conduct Authority. The site and no-one connected to it can or will give any sort of financial advice and any attempt to do so would be a criminal offence and should be reported to the FCA.